Frequently Asked Questions

Where can I install HYFY?
You can install HYFY from the Chrome Web Store

How long can a HYFY recording be?
You can record up to  10 minutes of high quality video and voice with HYFY FREE. If you want more recording time, please upgrade to HYFY PRO for a 60-minute limit per video. Limiting the recording time for each video helps us keep storage costs under control.

Where are my HYFY videos stored?
Your HYFY videos are automatically uploaded over secure SSL to the cloud, specifically the Amazon Web Services (AWS) cloud, and stored securely with unique, un-guessable IDs in their Simple Storage Service (S3).

How many HYFY videos can I store?
You can store an unlimited number of videos. Limiting the recording time for each video helps us keep storage costs under control.

Do HYFY videos expire?
Videos recorded with HYFY FREE will expire after 7 days. If you upgrade to PRO, your videos will never expire. You can permanently delete a HYFY video from your video library at any time.

If I uninstall HYFY, are my videos deleted?
No, your videos are not currently deleted if you uninstall HYFY, just in case you change your mind and want to rejoin us!

What happens to my videos if I downgrade to HYFY FREE?
If you downgrade from HYFY PRO to HYFY FREE, then the following will occur:

  • videos that were recorded when you were a subscriber will continue to exist and not expire
  • videos that were private when you were a subscriber will remain private and cannot be changed to public
  • videos that were public when you were a subscriber will remain public and cannot be changed to private
  • private video sharing settings cannot be changed or removed
  • private videos can still be deleted at any time

Why do I have to pay for HYFY PRO?
Hey, we gotta eat too! Seriously, we do everything we can to keep the cost of HYFY very low for our users, but we need to cover the costs of our storage and server infrastructure and fund future development.

Can I download a HYFY video locally?
Yes, HYFY will let you download any video that you created. When you finish recording just click the "Download" button.  You can also download from your video library - just click the "Download" button on any video.

Can I upload a HYFY video to YouTube?
We don't yet officially support uploading to YouTube, but there is an easy workaround.  When viewing a HYFY video, just click the "Download" button.  You should be able to upload the saved video file to YouTube without any trouble.

Does HYFY record without my knowledge?
No — HYFY will NEVER record your browser, screen or voice unless and until you ask us to do so.

Are my HYFY videos public?
With HYFY FREE, the links/URLs generated for HYFY videos can be viewed by anyone. The videos themselves are not available to be indexed by search engines. Upgrade to HYFY PRO to unlock the ability to set video privacy.

How do I cancel the FREE TRIAL? Will I be charged?
Simply stop using HYFY and uninstall by right-clicking the extension icon and selecting "Remove from Chrome..."(video demo: https://app.hyfy.io/v/abPJYE0zKd/).  Your account will expire automatically.  We never charge you without your explicit consent.

How do I cancel a paid PRO subscription?
Just follow the instructions in this HYFY video: https://app.hyfy.io/v/absPzbxWLJ/


Other questions?
If you have a question that we haven't answered here, please contact us at support@hyfy.io and we'll respond ASAP!