The Solution

HYFY makes screen recording and sharing simple.

Unlike other screen capture/casting tools, HYFY only takes a few clicks to record your screen as well as audio narration. And sharing is equally easy — no need to worry about storage, transfers and post-processing of giant video files. That simplicity was just what Logicbox needed to support the high volume of training and support necessary for their customers.

 

The Results

Training gets more efficient; customer satisfaction grows.

“We’ve already seen a tremendous amount of value from creating these videos. I can sit down and pump out 10 videos in two hours for a client and send a folder of all their videos in HYFY, with a short video detailing each step,” Calvo says. “And when I get a question over email, I can click a button, create a two-minute video answering the question and send it right over. That’s the kind of thing that actually creates a higher level of customer satisfaction.”

We’ve already seen a tremendous amount of value from creating these videos.

Logicbox has seen a 30% overall reduction in the amount of training time — which Calvo estimates saves thousands of dollars in sales and development manhours for every new customer and each growing user base. This greater efficiency allows Calvo and his team to focus on upselling existing clients and reaching new prospects.