Support

HYFY uses Intercom to support our customers via live chat and email. Choose how you'd like to communicate with us below:

 

Using a camera and microphone with HYFY

Recording your facecam and voice with HYFY is easy. In this video, learn how to confirm and adjust your camera and microphone settings:

 
 
 

You can also try clicking this link to have HYFY re-request mic permission:

 

Why can't I reset my password from HYFY?

HYFY allows you to sign-up / log-in using credentials from other popular services, including Google, LinkedIn, Microsoft/Outlook, Twitter, Facebook, Github and Slack.

If you choose this method, your password is managed by that service, not HYFY.  We are unable to change or reset your password from one of these services.  To do so, you need to visit the account management site for the service you used.

If you used a custom HYFY username and password and are still unable to reset your password, please contact support.

 

HYFY Storage Regions

HYFY keeps your videos safe by storing them in the Amazon Web Services (AWS) object storage service, Amazon S3.  S3 is designed to provide 99.999999999% durability and 99.99% availability over a given year.

By default, HYFY videos are stored in the "us-east-1" region of S3 which resides in the US.

We understand that some HYFY customers require their data to be store in specific geographical regions to meet company policies or government compliance regulations.  To that end, we have augmented HYFY to allow you to choose the S3 region where your data is stored.  You can choose from the following regions:

  • US East (N. Virginia) us-east-1
  • US West (N. California) us-west-1
  • US West (Oregon) us-west-2
  • Asia Pacific (Singapore) ap-southeast-1
  • Asia Pacific (Sydney) ap-southeast-2
  • Asia Pacific (Tokyo) ap-northeast-1
  • EU (Ireland) eu-west-1

You can change the region where your videos are stored by visiting your HYFY account details page: https://app.hyfy.io/accounts/details/ and changing the "Storage Region" setting.

NOTE the change will only impact videos recorded going forward.  Changing the storage region does not automatically migrate previously existing videos.  If you need to move existing videos between regions, contact us at https://www.hyfy.io/support

Record your mobile apps with HYFY

You can use HYFY to record and narrate video of your mobile apps in a window or your entire desktop.

 

For Mac:

 

For iOS on Mac you don't need to download any additional software.

For Android on Mac, you'll need to install the Vysor Chrome App

 

For PC / Windows:

 

For iOS on Windows, you'll need to download AirServer

For Android on Windows, you'll need Vysor and a Universal ADB Driver

 

Embed a HYFY video into an HTML page

If you want to embed a HYFY video into your web page, use the "COPY LINK" button to get the base video link.

Then append the following parameter to the end of your link: ?embed=1

Your page will show the HYFY viewer inline - that's all there is to it!

 

Embed a HYFY video into a Confluence page

Watch the following HYFY video for step-by-step instructions: